Soul needed an engine repair, and I was having difficulties with the warranty process. Molly went above and beyond to help me through everything. She worked tirelessly with Kia, kept me updated throughout the process, and made sure the issue was resolved. Her professionalism, communication, and dedication truly stood out. She made a stressful situation much easier, and I’m incredibly grateful for all of her hard work and support. Customer service like hers is hard to find these days. Thank you again, Molly!

Great experience and easy to work with ❤️‍🩹 got my new car sorted quickly

Everyone was Very helpful and polite and made sure i left with what i needed

I want to say the general manager is amazing! I had an issue with the car I purchased. He fixed every issue and was so kind and understanding. They even gave me an amazing loaner while the repairs were being made. I would so purchase from them again.

Great purchasing experience. Everything went smooth. Sales associate Jessie was great to work with.

If your are choosy. Look for Micko Snowden He went above and beyond to help us find a vehicle in our buget.spent most of the day with him.Tho it was not going to be a high comision sale.he is an all around good guy.he is the only reason I am giving 5 stars.talked to another salesman who shall remain nameless to avoid shaming his lazy butt

I had a salesman named mason who helped me get as close as he could to everything I wanted including payment wise . Very friendly and took very good care of me . Probably one of the best salesmen I’ve had while buying a car . Thank you mason for being you.

Zach was really patient and he worked everything out for me. It took a while but we did it!! The car is beautiful 😍😍

Jesse is an awesome salesman! Second time buying a car from him and will definately buy from him again .

What a great experience at Diehl in Massillon. My salesman Vaughn was the best. He made the process so quick and easy. If you need an awesome sales person ask for Vaughn. You will not regret it.

Was very impressed with them working so hard to keep interest rate as low as possible

First time customer at Diehl and I will definitely return. I contacted 17 different dealerships in the CLE area, and Dan gave me the best price up front with no haggling. Trey and the team helped close the deal quickly and seamlessly without aggressive upselling or hassle. When I arrived to pick up the car I experienced the same courtesy - promptly greeted, thorough orientation to the car, all my questions answered, full tank of gas, and on my way. Thank you for a great experience!

I had the pleasure of working with Syerra, and even though she’s new to this line of work, she provided excellent customer service from start to finish. She was patient, attentive, and truly listened to what I was looking for in a vehicle. Syerra went above and beyond to help me find a car that had everything I wanted, and she made the entire process smooth and enjoyable. Her positive attitude, willingness to help, and dedication really stood out. I appreciate all of her hard work and would definitely recommend working with her.

Purchase a 26 K4 from Diehl. Awesome experience.

Very friendly and fast

Other dealers can't even come close to what I had the pleasure to experience when Mason approached my wife and I on the lot. There was no build up, no nonsense, just straight "What are you looking for" and making it happen. Mason made my first Kia purchase the best car purchasing experience I've ever had, and I've owned many cars. Mason was honest, up front, and even was so detailed, he noticed a tiny dent on the new K5 we purchased, and is having it fixed at no charge. If you want a great car shopping experience, with no hassles, no bs, you need to go to Diehl KIA and see Mason. Vic was amazing in finance, and these two set the bar for the way every new car purchase should go. I cannot thank both of them enough, and I absolutely love my first and new Kia K5 GT Line. Mason and Vic, you're absolutely awesome! Update: Car had a hum between 60-65 Mph. Took the car in this morning and Mason, Vic and Dan swapped it with the same make/model/features. You can't ask for better service than this! Very Happy new Kia Owner, thank you Mason, Vic and Dan for making this a wonderful purchasing experience!!!

Great experience overall. I received a quick response when I messaged about a cars availability. Jesse was very personable and helpful through the entire process.

Come looking for just car that wasn’t new and Syerra got me into something more then just a car. Its my first NEW car and I love it. She was very nice and friendly and very understanding about my budget. Now I don’t have to worry about if or when my car is going to brake down again. Thank you so much to Syerra Smith she will take outstanding care of you.

I had my 1st oil change/tire rotation on my 2025 Hyundai Elantra. The team at Diehl did a fabulous job. Friendly, efficient, and professional. Highly recommend them!

Fantastic experience working with the team at Diehl to purchase our Kia Sportage. Highly recommend!